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Instructor-led Learning

Osprey’s instructor-led workshops build a strong foundation of skills for all individuals who interact directly with customers and those who manage the process. Learners acquire the practical skills necessary to enhance customers' experiences thereby increasing the likelihood of repeat business and add-on sales. 

Our workshops provide a context for understanding the value of enhancing the customer's service experience and increasing retention and asking for the sale. Learners master and apply fundamental skills that support their organization’s broader service mission. Learners build on their own strengths through facilitated discussion, interactive exercises and reflection along with facilitated peer interaction.

Contact us for more information about our learning programs.