The global telecommunications market is diverse, demanding and dynamic. Success depends on effectively harnessing new practices and technologies to satisfy customer drivers, tap customer insights, and find new ways to streamline processes — all in the face of a shifting competitive landscape.
Mature telecom markets are overwhelmed by competition and churn. Market leaders are applying new tools to boost retention by leveraging existing assets and information. They are gaining a better understanding of their customers by interpreting information and delivering enhancements and promotions across multiple channels.
In the emerging markets, mobile services are expanding rapidly.
While prepaid services dominate and average revenues per user (ARPU) remain low, the growth potential remains in some sectors.
But global entrants are making inroads. Market leaders must relentlessly seek, find and tap new sources of value quicker and more efficiently than their rivals.
At Osprey, we understand these issues from our deep experience with major players, suppliers, and financiers — and their corporate clients.
Our global perspective and industry expertise lend us unique insights into the differing markets around the world, and our telecom services span the industry.
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