Senior Consultant - Customer Experience
Location: May be domiciled anywhere that permits extensive international travel to multiple client sites.
The successful candidate will have a strong background in service center operations management and consulting with a focus on innovative customer experience practices and technologies.
He/she will provide strong leadership and deep expertise in methods companies can use to optimize their contact operations to boost customer retention, improve revenue, and reduce operating costs.
He/she will be an effective communicator and will be self-motivated, inquisitive and solutions-oriented; and will be able to take on multiple tasks, projects and responsibilities while maintaining focus.
Education and Training:
Advanced degree or equivalent work with experience running a large-scale, multi-center contact center operations and/or a related consulting field.
Specialized Expertise and Skills:
Work Environment/Physical Demands:
We are offering an exceptional team that is seeking your contribution. We offer competitive compensation and incentive bonus with an exceptional opportunity to grow as our company grows.
We strive for a healthy, productive work/life balance, while enjoying the opportunity to substantially contribute to the direction and success of our business.
If you are interested, please send a detailed work history and, if applicable, samples of your work to: firstname.lastname@example.org. Be sure to reference 'Careers' in your correspondence.