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Osprey Associates Research Services

Service-focused Research

Objective:

Set research agenda, provide analysis, research and actionable advice with specialized expertise to improve service delivery performance. Areas of focus include strategy, operations, organizational transformation and process performance.

Assess the strengths and weaknesses of competitors. Discover and harness customer experience-based insights used for improving product-service delivery.

Features
  • Agenda-driven reports and executive briefs
  • Customized research papers
  • Top-line forecast data
  • Trend analysis
  • Customer survey summaries
Benefits:

  • Identification of opportunities to improve and support             customer relationships
  • Identification of opportunities for generating customer revenue
  • Identification of opportunities for cost savings 
  • Demands for operational changes addressed



Find out more about how Osprey Associates Research services can help your company.