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Enterprise Learning Solutions

Executive Learning for the Service Enterprise 

Objective:

Design, build and deliver customized learning experiences that enable senior-level leaders to learn and apply new ideas, understand their strengths and weaknesses, and drive their
services toward improved performance.

Bring together the top teams – integrating consultants, educators, researchers, and coaches to produce executive-development strategies and knowledge-focused events.

Features: 
  • Experientially-based learning design closely linked to the organization’s mission
  • Multiple touch-points and roles for stakeholders entering the learning community
  • Learners solve real-time business problems to foster creative thinking and problem-solving
Benefits

  • Develop capabilities for launching new services
  • Build support for improving services across boundaries
  • Develop service leadership capabilities
  • Enrich customer relationships

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Learning for Service Process Owners 

Objective:

Design, build and deliver customized learning experiences geared toward service process owners and their teams to improve the customer experience across all channels.

Multi-disciplinary learning teams include executives, managers, consultants, educators, researchers, and coaches to produce highly practical learning content supported by real-life business cases.

Features:

  • Understand how customers engage with the company, and embed that knowledge into all customer touch points and management practices
  • Develop deep insights about customer preferences, i.e. needs, wants and expectations
  • Identify methods to reduce churn, fine-tune program efforts based on multi-focal information, and implement programs that leverage expertise across the organization
  • Systematically record customer management actions and results, and use that information to iteratively improve service delivery practices over time
Benefits:

  • Develop superior customer experience programs
  • Develop capabilities for supporting customer experience
  • Build support for improving services across boundaries
  • Harness technology to deliver effective, efficient customer experiences
  • Develop robust service leadership capabilities


» Find out more about how Osprey's Executive Learning solutions can help your company build unprecedented customer value. 

» Executive Learning, Fall 2008 Curriculum.

» More about Osprey's suite of custom Learning Solutions.