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Enterprise Learning Solutions

Executive Learning for the Service Enterprise 

Objective:

Design, build and deliver customized learning experiences that enable senior-level leaders to learn and apply new ideas, understand their strengths and weaknesses, and drive their
services toward improved performance.

Bring together the top teams – integrating consultants, educators, researchers, and coaches to produce executive-development strategies and knowledge-focused events.

Features
  • Experientially-based learning design closely linked to the organization’s mission
  • Multiple touch-points and roles for stakeholders entering the learning community
  • Learners solve real-time business problems to foster creative thinking and problem-solving
Benefits

  • Develop capabilities for launching new services
  • Build support for improving services across boundaries
  • Develop service leadership capabilities
  • Enrich customer relationships

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Learning for Service Process Owners 

Objective:

Design, build and deliver customized learning experiences geared toward service process owners and their teams to improve the customer experience across all channels.

Multi-disciplinary learning teams include executives, managers, consultants, educators, researchers, and coaches to produce highly practical learning content supported by real-life business cases.

Features:

  • Understand how customers engage with the company, and embed that knowledge into all customer touch points and management practices
  • Develop deep insights about customer preferences, i.e. needs, wants and expectations
  • Identify methods to reduce churn, fine-tune program efforts based on multi-focal information, and implement programs that leverage expertise across the organization
  • Systematically record customer management actions and results, and use that information to iteratively improve service delivery practices over time
Benefits:

  • Develop superior customer experience programs
  • Develop capabilities for supporting customer experience
  • Build support for improving services across boundaries
  • Harness technology to deliver effective, efficient customer experiences
  • Develop robust service leadership capabilities



 Find out more about how Osprey's Executive Learning solutions can help your company build unprecedented customer value. 

Executive Learning, Fall 2008 Curriculum.

More about Osprey's suite of custom Learning Solutions.