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Osprey
For Immediate Release
Saint Louis, Missouri - October 11, 2007

Osprey launches a customer service advisory venture in the Gulf region.

Emerging nations in the mineral-rich Gulf region are developing consumer services at an unprecedented rate. The fastest growing markets are the Gulf Cooperation Council (GCC) members of Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, and Oman. Soaring oil prices are giving rise to a burgeoning consumer market in the region.

Osprey Associates, the St. Louis-based customer services management consultancy company announced today that it is launching a regionally-based venture in the first Quarter of '08 to serve regional companies that want to upgrade their customer-facing services. 

The company currently advises mid-to-enterprise grade companies in the Americas as well as emerging regions in Southeastern Europe, the Middle East and Africa. The company differentiates itself by providing a full range of service optimization solutions drawing upon its extensive operational and industry expertise. Its high-end focus provides Osprey with the opportunity to engage customers interested in an array of advanced solutions and analytical tools.

According to Osprey’s President and CEO, Steve Finikiotis, “The GCC nations are investing substantial resources in their infrastructures, and the service sector in the region is poised to take off. Service providers are demanding higher end, innovative solutions to enhance their customer services.”

The fastest growing service sectors in the region are financial services, telecom, real estate and tourism which should all see unprecedented growth in the next five. The region’s top airlines are among the fastest growing in the world. Dubai-based Emirates, along with its rivals, Qatar Airways and Abu Dhabi's Etihad Airways are racing to gain a bigger slice of the global air transport market.

According to Osprey’s global alliance chief, Robert Fielding, mineral wealth isn’t the only reason the region is embracing innovation. “These markets have fewer legacy impediments enabling them to leapfrog technology. As a result, they’re embracing innovation and, to some extend, will drive the global innovation agenda. Our aim is to enable these companies to maximize their use of advanced business practices and technologies.”

While mature and developing markets are influenced by different drivers, Finikiotis noted that companies in all markets must continually aspire to higher performance standards in order to compete successfully." 

“Organizations across the globe may not have the same challenges or business drivers, but they can all benefit from focusing on their customer's shifting needs.

“Service providers in the region are gearing up to meet the growing demand,” he said. “And Osprey continues to look beyond our own borders to expand our footprint in an increasingly competitive economy.”


For more information, contact Patricia Bryant.