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Your Next Customer  
Quarterly E-Publication

Osprey’s quarterly publication, The Next Customer is a leading source of independent and objective intelligence on the customer experience – insights and opinion – that will help you understand market trends, anticipate customer needs, and transform your firms’ service capabilities and practices.

Our readers regularly look to The Next Customer as their authoritative source for:
Forward-looking insights on service industry trends
Observing, researching and reporting on global service practices provides readers with unique perspectives borne of experience and tempered by expert analyses of global market dynamics. 

Probing interviews with industry leaders
In 1:1 conversations with our staff, executives and thought leaders speak with candor and insight as industry experts who understand and appreciate the missions and the practices of global service providers. 

Depth of understanding about industry news
Dedicated to the multivariate dynamics of the service industry, its management and its markets, The Next Customer delivers a depth of 
knowledge and industry savvy not available from other  sources. 

Your Next Customer features the following:
  • Reports — providing key industry data and detailed analysis of innovative services, product offerings, and emergent trends
  • Focus on Innovators — profiles of pioneers who’ve developed innovative services and business models
  • Regional Briefs — concise overviews and summaries of industry issues by region, both mature and emergent
  • News and comment — late breaking industry news and expert analyst opinions

 Sign up for Osprey's The Next Customer (Quarterly, Digital).