V/e-Learning™ Workshops
V/e-Learning™ is Osprey Associate’s signature, blended learning designed to develop Level 1 and 2 customer engagement skills including empathic validation, rapport-building and perspective-taking. Learners quickly acquire capabilities for increasing up-selling and retention rates. The advanced V/e solution blends both face-to-face and self-paced workshops designed to make learning stick.
The learning experiences within each workshop progressively build learners’ customer interaction skills. The process begins with short face-to-face, instructor-led experiential exercises that focus on communications. Afterward, participants return to their jobs to work individually with on-line content. They join their fellow learners in an on-line community to practice their skills through effective, interactive exercises.
The advantages of V/e-Learning include:
- Speed
- Flexibility
- Affordability (less time away from work, fewer expenses)
- Increased student completion rate over conventional modalities
- Higher knowledge retention-rates over other forms of skills development
Osprey Associates designs custom, affordable V/e-Learning experiences around your organization’s unique offering and brand. We can also help you calculate the V/e-learning ROI.
Contact us for more information or services.
