FALL 2009 Workshops
Strengthening the Value Chain
Course Title: Optimizing the Value Chain, #3-101-106
Next Wave Technology and the Customer Experience
Course Title: Harnessing "Next Wave" Technologies, #3-204-106
Developing Workforce Relational Competencies
Course Title: Improving Relational Coordination, #3-501-106
Scenario Planning for What Comes Next
Course Title: Building Scenarios for Business, #3-110-300
Developing and Leveraging Customer Insights
Course Title: Understanding and Fulfilling Customer Needs, #3-800-501
Delivering Customer Value
Course Title: Creating the Customer-driven Company, #3-900-100
Optimizing Business Processes
Course Title: Driving Process Optimization, #3-500-100
Successful Business Process Outsourcing
Course Title: Strategic Outsourcing, #3-650-400
