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	<title>Touch Points by Steve Finikiotis &#187; Telecommunications</title>
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	<link>http://ospreyvision.com/blog</link>
	<description>The Customer Experience Across Markets</description>
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		<title>More on Serving the BoP</title>
		<link>http://ospreyvision.com/blog/2008/08/20/more-on-serving-the-bop/</link>
		<comments>http://ospreyvision.com/blog/2008/08/20/more-on-serving-the-bop/#comments</comments>
		<pubDate>Wed, 20 Aug 2008 20:57:38 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Sub-Sahara Region]]></category>
		<category><![CDATA[Telecommunications]]></category>
		<category><![CDATA[What's Next? (WILD CARD)]]></category>
		<category><![CDATA[africa]]></category>
		<category><![CDATA[creative capitalism]]></category>
		<category><![CDATA[Emerging Markets]]></category>

		<guid isPermaLink="false">http://ospreyvision.com/blog/?p=53</guid>
		<description><![CDATA[Here&#8217;s an interesting piece in Time (July 31, 2008), The Creative Capitalism Roundtable, featuring a conversation with Bill Gates, CK Prahalad and others sharing their views on creative capitalism and the Bottom of the Pyramid.  Their conversation led to a discussion of the telecom industry at the BoP:  Stengel [Managing Editor - Time]: C.K., I know [...]


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			<content:encoded><![CDATA[<p><img class="alignnone size-full wp-image-282" title="wafricacrop" src="http://ospreyvision.com/blog/wp-content/uploads/2008/08/wafricacrop.jpg" alt="wafricacrop" width="700" height="300" /></p>
<p>Here&#8217;s an interesting piece in Time (July 31, 2008), <a href="http://www.time.com/time/business/article/0,8599,1828415,00.html"><span style="text-decoration: underline;"><span style="color: #0000ff;">The Creative Capitalism Roundtable</span></span></a>, featuring a conversation with Bill Gates, CK Prahalad and others sharing their views on creative capitalism and the Bottom of the Pyramid.  Their conversation led to a discussion of the telecom industry at the BoP:</p>
<p> <strong>Stengel [Managing Editor - Time]:</strong> <em>C.K., I know that Bill was influenced by, by your work, and one of the questions I have, and I guess it&#8217;s a question both about creative capitalism and how you see it, is that, when it comes to cell phones for Kenyan farmers for example, isn&#8217;t this just good old fashion capitalism in the sense that it&#8217;s a recognition of a market that people hadn&#8217;t figured out how to profit from, and now, and now they are. </em></p>
<p><strong>Prahalad:</strong><em> I think it is, but there&#8217;s a twist to it, and I think it&#8217;s an important twist. If you look at traditionally how we have looked at all this product and services especially high-tech products like cell phones, we would never have gone to the poor. But, I think that growth opportunity is there, as the cell phones have demonstrated. Also, it is changing the asymmetry of information, be it the farmer, who can now get prices, weather conditions, or someone who can make small transactions with SMS messaging, suddenly the asymmetry of information which is the essence of poverty — that is why people are poor, they don&#8217;t have access to information — that is changing very, very dramatically. What is happening in the cell phone industry, three billion people are connected for the first time in human history, I think it will be four billion soon. That I think gives me tremendous confidence that we can really take Bill&#8217;s idea and see it through to its logical conclusion, which, for me, is how to</em> democratize commerce<em>.</em></p>
<p>Food for thought&#8230;</p>


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		<title>No Magic Bullet for Emerging Markets</title>
		<link>http://ospreyvision.com/blog/2008/08/07/no-magic-bullet-in-emerging-markets/</link>
		<comments>http://ospreyvision.com/blog/2008/08/07/no-magic-bullet-in-emerging-markets/#comments</comments>
		<pubDate>Thu, 07 Aug 2008 11:10:03 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[Emerging Markets]]></category>
		<category><![CDATA[Sub-Sahara Region]]></category>
		<category><![CDATA[Telecommunications]]></category>
		<category><![CDATA[africa business]]></category>
		<category><![CDATA[telecom]]></category>

		<guid isPermaLink="false">http://ospreyvision.com/blog/?p=52</guid>
		<description><![CDATA[My trip to W. Africa is winding down. What an interesting time to be in the region&#8211;multinationals are quickly entering the red hot telecom field&#8211;the last growth frontier in the industry.  These new players are looking to hit the ground running. One thing is certain: consumers here will be exposed to a broad array of new services and enticements. Consumer demands will grow&#8211;radically&#8211;and [...]


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			<content:encoded><![CDATA[<p>My trip to W. Africa is winding down. What an interesting time to be in the region&#8211;multinationals are quickly entering the red hot telecom field&#8211;the last growth frontier in the industry.  These new players are looking to hit the ground running. One thing is certain: consumers here will be exposed to a broad array of new services and enticements. Consumer demands will grow&#8211;radically&#8211;and power will shift to the consumer as it has in more other hypercompetitive markets.</p>
<p>How should businesses respond? We see exciting opportunities for companies to leapfrog the traditional approaches that firms in developed markets have struggled with in the past.  Firms that make the most of their business intelligence and continually seek out new ways to gain new insights about their performance and their customers should have the upper hand.</p>
<p>There’s no magic bullet. Ultimately, it boils down to getting the fundamentals right. Simplicity and agility are critical.  But companies that tighten up their business processes and align their people around a clear, customer-focused strategy can gain a serious competitive advantage.</p>


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		<title>Aspen &#8217;08 Ideas</title>
		<link>http://ospreyvision.com/blog/2008/07/12/aspen-08-ideas/</link>
		<comments>http://ospreyvision.com/blog/2008/07/12/aspen-08-ideas/#comments</comments>
		<pubDate>Sat, 12 Jul 2008 14:00:05 +0000</pubDate>
		<dc:creator>Steve</dc:creator>
				<category><![CDATA[How Cool?]]></category>
		<category><![CDATA[Telecommunications]]></category>
		<category><![CDATA[Aspen Ideas]]></category>
		<category><![CDATA[Mossberg]]></category>
		<category><![CDATA[smartphone]]></category>
		<category><![CDATA[The future of the internet and the rise of cell phones]]></category>

		<guid isPermaLink="false">http://ospreyvision.com/blog/?p=51</guid>
		<description><![CDATA[Last week’s ASPEN IDEAS FESTIVAL once again brought together some very impressive participants and the presenters’ videos have been posted.  For those not familiar with the annual festival, here’s a blurb from the organizers: Imagine some of the most inspired and provocative writers, artists, scientists, business people, teachers and leaders – drawn from myriad fields, from [...]


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			<content:encoded><![CDATA[<p>Last week’s <a href="http://www.aifestival.org/">ASPEN IDEAS FESTIVAL</a> once again brought together some very impressive participants and the <a href="http://www.aifestival.org/audio-video-library.php">presenters’ videos</a> have been posted.  For those not familiar with the annual festival, here’s a blurb from the <a href="http://www.aspeninstitute.org/">organizers</a>:</p>
<p><em>Imagine some of the most inspired and provocative writers, artists, scientists, business people, teachers and leaders – drawn from myriad fields, from across the country and from around the world – all gathered in a single place, ready to teach, speak, lead, question and answer – all interacting with an audience of thoughtful people, who have stepped back from their day-to-day routines to delve deeply into a world of ideas, thought and discussion.</em></p>
<p>I haven’t had a chance to sample many of the video clips yet. But one of the more enjoyable so far has been <a href="http://en.wikipedia.org/wiki/Walter_Mossberg">Walt Mossberg&#8217;s</a> entertaining talk on <a href="http://www.aifestival.org/audio-video-library.php?menu=3&amp;title=329&amp;action=full_info">The Future of the Internet and the Rise of the Cell Phone</a>.  Among other things, he suggests the interesting, broader implications of the device &#8220;formerly known as the cell phone,&#8221; (aka smart phone).</p>
<p>Want more?  Visit Mossberg&#8217;s and partner, <a href="http://usfmbapodcast.com/2008/06/23/32-all-things-digital/">Kara Swisher&#8217;s</a> informative site, <a href="http://allthingsd.com/">AllThingsD</a>. </p>
<p>    </p>


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