Speaker

I deliver keynotes, breakouts and other customized presentations about the customer experience across markets and industries. I’m delighted to share ideas based on field work and research at my company, Osprey.

My current focus, Rethinking the Customer Experience, deals with how practitioners across disciplines collaborate to transform services at a time of uncertainty, mounting complexity and heightened expectations. These conditions require us to step back, re-imagine and redesign service offerings from a deeply customer-centric perspective.

My interactive breakout talks consist of posing incisive questions and eliciting ideas from participants. I introduce business cases from the mobile, airline, retail, financial services and hospitality sectors to support my ideas.

Please get in touch if you’d like more information about my speaking.

Thank you,

Steve [ Bio | About.me ]

 

 

 

 

 

Be Sociable, Share!