Speaker

I deliver keynotes, breakouts and other customized presentations about the customer experience across markets and sectors. I’m delighted to share ideas based on field work and research at my company, Osprey.

My current focus, Rethinking the Service Experience, deals with how innovative designers around the world are transforming services at a time of technological breakthroughs, mounting complexity and rising expectations. These disruptive forces require practitioners to step back, re-imagine and redesign service offerings from a solidly customer-centric perspective.

Customized, interactive talks consist of posing thought-provoking questions, eliciting fresh ideas and encouraging responses from participants. I share relevant use cases from the mobile, airline, retail, hospitality and financial services sectors.

Please get in touch if you’d like more information about my speaking. Kindly include your deadline so that I can respond in a timely manner. Thank you,

Steve

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