About This Blog

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Thanks for stopping by the Touch Points blog. Here, I share insights from my work at Osprey, a strategy and experience design firm serving a global clientele. The discourse is intended to inspire new ideas on designing innovative services in and across markets.

Our approach is design-minded, human-centered and rigorously research-driven. Though my colleagues and I come from diverse backgrounds, our shared goal is to understand the customer’s needs and preferences in order to design more satisfying and meaningful services.

Many of our assignments are in foreign markets where we conduct contextual research, incessantly asking questions of prospective customers. The cross-cultural aspect of my work is endlessly fascinating which is why it’s covered extensively here.

These are some of the themes explored in Touch Points. I invite you to consider these issues and add your voice to the discourse. Thanks for your interest.

 

 

Steve Finikiotis [ Bio | About.me | Twitter | LinkedIn | Email me ]

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