About This Blog

Viewing the world through a wide aperture reveals curious new patterns and linkages.

Thanks for stopping by the Touch Points blog. Here, I share insights from my work at Osprey, a strategy and experience design firm serving a global clientele. The conversation is intended to inspire new thinking about service design across borders.

Our firm’s approach is design-minded, human-centered and rigorously research-driven. Though my colleagues and I come from diverse backgrounds, our shared goal is to understand each customer’s unique needs and preferences in order to design more satisfying and meaningful services.

Many of our assignments are in foreign markets where we conduct contextual research, incessantly asking questions of prospective customers. The cross-cultural aspect of my work is endlessly fascinating which is why it’s covered extensively here.

These are some of the themes explored in Touch Points. I invite you to consider these issues and add your voice to the discourse. Thanks for your interest.

 

 

Steve Finikiotis [ Bio | About.me | Twitter | LinkedIn | Email me ]

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