Comments on: Validating Customers on Twitter

By: Web 2.0's Center of Gravity | Touch Points by Steve Finikiotis

Web 2.0's Center of Gravity | Touch Points by Steve Finikiotis — Tue, 24 Nov 2009 20:34:44 +0000

[...] Validating Customers on Twitter [...]

By: Validating Customer Communities « Skilful Minds

Validating Customer Communities « Skilful Minds — Tue, 13 Oct 2009 02:29:23 +0000

[...] to other people in a way that they appreciate. Steve recently outlined the relevance of the Validation Principle to Twitter use, and other social media, in a succinct way. If you use Twitter or any of the other social [...]

By: coffee-offline

coffee-offline — Wed, 29 Jul 2009 06:18:20 +0000

In appreciation for your thoughtful words I give http://www.youtube.com/watch?v=Cbk980jV7Ao

By: sampatti

sampatti — Tue, 07 Jul 2009 06:52:56 +0000

How refreshing to bring the basic cause of human suffering out into the open! And that you should connect this to the world of business management, customer relations and our ever-present need to be validated, to be appreciated, as opposed to judged, criticized and rejected, how wonderful is that! Whether it has to do with business-customer relations or family, friendship relations, marriage or business partners, the only way to truly “relate” to anyone is to understand that the other person is just like us, and not just like us, but is part of us! The failure to relate in a positive, empathetic manner always stems from the ingrained idea that we are separate from one another. Even the word “relate” deepens the gap between us. Yet, when we are able to be perfectly still, everything quiet inside us, especially our minds, then the separation disappears and there is Oneness, intense awareness, which inevitably brings compassion and empathy in its wake. Your words are a blessing not only to the business world, but to the rest of the world as well. Thank you!

By: Bob Fielding

Bob Fielding — Mon, 29 Jun 2009 21:17:31 +0000

Zappos and the other companies you mention have a sound understanding of how SM can be used in the customer services arena. I think there are others, too, that can be counted as leaders, like Dell and Orbitz. This field promises lots of benefits for companies smart enough to understand how consumers use social media.

By: Sara Meecham

Sara Meecham — Fri, 26 Jun 2009 19:33:33 +0000

Wonderful post, as usual. Well formulated. Your work in this field has been top notch. Companies ought to hire social scientists (like me) when embarking on a customer loyalty campaign.