http://ospreyvision.com/blog/2008/06/20/the-elusive-black-swan/ The Customer Experience Across Markets Wed, 25 Apr 2012 03:51:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://ospreyvision.com/blog/2008/06/20/the-elusive-black-swan/comment-page-1/#comment-11 Revisiting The Black Swan « Touch Points Sun, 08 Mar 2009 16:13:38 +0000 http://ospreyvision.com/blog/2008/06/20/the-elusive-black-swan/#comment-11 [...] one: Nassim Taleb, author of the fascinating ‘06 book, The Black Swan. (Here’s my blog entry about [...] [...] one: Nassim Taleb, author of the fascinating ‘06 book, The Black Swan. (Here’s my blog entry about [...]

]]>